We love our customers! See what they have to say about us in the below comments (derived from customer handwritten reviews).
Send us your own feedback here!
“Thank you, thank you, thank you!! Package has arrived and I’m stoked! You have no idea how much I appreciate this!! So excited and thank you very much again!”
Steven M. | Colorado | June 2021
“I want to express how wonderful your employees are. Both employees I worked with are absolutely phenomenal customer service associates who took extra time and great care in helping me regarding a Christmas coat purchase. They showed exceptional patience and professionalism and went above and beyond to be sure my needs were met. It was a pleasure speaking to both of them! I look forward to many more purchases with your company!”
Lea G. | April 2021
“I just want to recognize one of your employees I recently had the pleasure speaking with over the phone today. My call was initially regarding my return but your agent was kind enough to take time to explain to me in detail about boot sizing and how to properly size my boots for a perfect fit. I really have not had anyone try to help me out like he did and felt like I should take the time to write an email in a return of gratitude and let your management team know that you have a stellar employee. I work for the Fire Department in California so I know a little something about character when I talk to someone. Thank you for your professionalism and genuine effort to help me as I will continue to use The House for all of my outdoor gear for years to come!”
Mike P. | January 2021
“I wanted to reach out about my experience with your customer service agent. She did an excellent job of taking care of my issue and new purchase. She was very thoughtful and helpful all while providing excellent customer service. You guys are lucky to have such a charismatic person on your team. As someone who works with the public myself, I know how difficult people can be and just wanted to let you know that she did an amazing job. Give her a raise!”
Matt T. | May 2021
“We ordered ski-and snowboard gear online and called customer service, when one of the items in the order was missing. We got amazing support from customer service, who not only made sure we got the missing item shipped to us express at no extra charge, making sure we got it in time for our trip a few days later, but who also gave us great advice on the gear we had purchased and helped us find the correct bindings for my son’s snowboard (we had ordered the wrong type of bindings). The new bindings were also shipped to us and all the gear worked great. We felt extremely well taken care of! Staff even checked in with us when the items shipped to let us know they were on their way. Thank you so much for going above and beyond!”
Anne M. | Los Gatos, CA | February 2021
“Thank you so much it has been a great experience working with you. It is truly appreciated. Stay safe guys and I will be recommending your website always.”
Christopher D. | NY | January 2021
“I had the best customer service. The agent I talked to should get a raise or maybe somehow make her boss buy her a beer! Appreciate all your help!”
Nick | January 2021
“Thank you so much! Your customer service has been impeccable, you’ve won a customer, and I’ll spread the word! Happy Holidays to you all.”
Ryan B. | January 2021
“I received my S/Pro 100 boots today and the fit is practically perfect w/o any tinkering or heating. I’ll likely ski them as-is several times before even thinking about changing anything. Your customer service agent was helpful in reassuring me that the size I was considering was spot on. It was. Thank you.”
Paul C. | April 2021
“My bike forks arrived and are at the shop being installed. My refund arrived on American Express. You were a pleasure to work with and although I have yet to climb on the bike yet, from the looks of it in the shop I am going to be very happy with Framed because of your help. Please forward this to your supervisor if you have one. It wouldn’t surprise if if you are the boss. Have a good one and thanks.”
John W. | Vermont | May 2021
